Ask your taxi or car driver to drop you off in one of the disabled areas of the drop-off point. The customer assistance terminals are located right next to these areas.

Location of drop-off points and customer assistance terminals:

if you leave your car in the car park

In the car parks near the terminals, each level has reserved slots for disabled or reduced mobility passengers. You can notify your arrival via the customer assistance terminals nearby.

• See the car park maps and rates for Paris-Charles de Gaulle
• See the car park maps and rates for Paris-Orly

Arriving by public transport

At Paris-Charles de Gaulle
There is a customer assistance terminal:
- at the exit of the RER B "Charles de Gaulle 1" station. Access to terminals 1 and 3.
- at the exit of the RER B "Charles de Gaulle 2-TGV" station. Access to terminal 2.

At Paris-Orly
There is a reception area by the exit of the Orlyval shuttle train at Orly West.
At Orly South, the customer assistance terminal is at the exit of the Orlyval shuttle train, just before the elevators

Reception inside the terminal

You may notify us of your arrival at the reception areas or check-in counters of your airline.

Reception area

Every terminal has at least one reception area with a reserved waiting room where our assistance service will come to collect you.

Using the reception areas
These areas have been specially equipped for your comfort :

• Low counters for wheelchair-bound passengers,
• Sound-proofed lounge with dimmer-equipped lights

Localisation of the reception areas:

Check-in counter of your airline

Notify your arrival to the airline personnel. They will inform our reception and assistance service.